Our Policies

No Call/No Show

A “No Call / No Show” aka when a client doesn’t show up to their appointment without contacting us in advance via phone, text, or email, and without canceling through the booking system, results in a significant loss of time that could have been offered to another client. Due to the impact on our schedule, clients who no-show without communication will be restricted from booking future appointments indefinitely.

Deposits

A non-refundable deposit is required for all clients booking a Full Set and for Lash Lift & Tint services. This deposit secures your appointment and will be deducted from the total cost at checkout.

Deposits are strictly non-refundable under any circumstances, as appointment slots are reserved exclusively for you, and last-minute cancellations or no-shows result in lost time that cannot be filled.

cancellation policy

It’s always ideal to give 24+ hours notice if you need to cancel your appointment. However, we understand that life happens, and sometimes plans change unexpectedly.

If you need to cancel an appointment that required a deposit, please remember that deposits are non-refundable. There are no extra charges beyond the deposit—you simply forfeit it.

The only exception is Full Sets due to the significant time commitment required. If you cancel a Full Set appointment, a 50% cancellation fee on the remaining balance will be applied to the card on file, as these appointments take up a large portion of the schedule and are not always easy to rebook.

Rescheduling

We completely understand that sometimes schedules change, and you may need to reschedule your appointment. If your appointment required a deposit, send us a text at least 24 hours in advance, and we’ll be happy to move your appointment (once) without any issues. Any additional rescheduling after that will result in your deposit being forfeited, and a new deposit will be required to schedule another appointment.

However, same-day rescheduling is treated as a same-day cancellation, as it’s extremely difficult to fill that spot on short notice. In this case, your deposit will be forfeited as it covers the time that was reserved for you. If you’d like to book a new appointment, a new deposit will be required to secure a new time slot.

If rescheduling occurs excessively, we reserve the right to deny future appointment requests. Thank you for your understanding and respect for our time!

Fills

To maintain the shape and fullness of your lashes, we recommend planning your fills every 2-3 weeks from your last service date. While we do offer a 4-week fill option, it’s best to reserve this for unexpected situations or last-minute scheduling conflicts rather than planning for it in advance.

Please note that any appointment booked beyond 4 weeks from your last fill will be considered a Full Set.

Refunds

All sales are final. We do not offer refunds on any service that has been completed or on retail products. Additionally, deposits are non-refundable.

Are eyelash extensions right for you?

 We genuinely care about you and your lash health, please read below before booking to ensure that lash enhancements will be the right solution for you.

If one or more of the following applies to you, you may not be a good candidate for eyelash extensions:

  1. If you rub, pull, or pick at your eyelashes due to habit. Also, if you have constant watery/itchy eyes due to allergies, as it will interfere with the longevity of lash extensions.

  2. If you wear heavy makeup frequently. For example, frequent use of eyeliner, mascara, eyelid primers, eye shadows and concealers. Lash extensions do require oil-free products and you will need to purchase proper aftercare. Improper lash cleansing will result in your lashes not lasting as long as they should. If makeup builds up on the root of the lashes it can potentially lead to eye infections/irritation, poor lash growth, and lash mites.

  3. If you're unable to properly follow required aftercare instructions and maintain your fills as recommended.

  4. If you have severely damaged/spare natural lashes. Extensions are applied directly on 1 natural lash, so without lashes to apply to, extensions are not an option. To help with damaged/sparse lashes, it’s best to go on lash rehab, using a growth serum. While avoiding lash strips and lash lifts during your lash rehab.

  5. If you’re unable to relax and lay comfortably on your back for the full duration of your service. 

  6. If you have very sensitive skin that typically reacts to skincare or other lash enchantments.